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Products and Services

Customer Services

We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior inbound call center and answering services.

Touchstone Communications works with companies ranging from small businesses to Fortune 500 companies creating successful partnerships and marketing formulas that yield results.

As a company we work diligently to support your marketing needs. As our client, you are our number one priority.

Direct Sales

We have one of the best sales training programs which enables our team of sales professionals to generate quality leads for our clients.

Our statement that “we generate loans, not leads” has been proven for 12 years.

Within our Direct Sales Division we successfully board and run many different types of programs, providing topnotch quality leads to large and small national companies in the home security and cable tv channels business. Our goal has been and always will be to produce quality leads for our clients which is why all our sales teams are thoroughly trained.

We also specialize in lead generation for:

  • Mortgages (Refinance & Reverse)
  • Home Security (Fronting and Closing)
  • Auto Insurance (Cold and Live Transfers)
  • Health Insurance (Cold and Live Transfer Leads)
  • Home Warranty Leads
  • Home Insurance Leads
  • Home Improvement Leads

Mortgage Lead Generation

Touchstone Communications has been providing outbound, high quality, pre-qualified mortgage leads that turn into funded loans to its clients since it was founded in 2003.

Touchstone was founded by industry leading mortgage professionals who in their careers have generated more than $100 billion in residential real estate loans.

We offer high quality live transfers, exclusive lead programs serving national lenders with client-dedicated teams.

We specialize in the lead generation for following mortgage products:

  • Rate and Term Refinance
  • Refinance with Cash Out
  • Debt Consolidation
  • FHA / VA Loans
  • FHA Streamline Mortgage

Transcriptions

Transcriptions is one of our most rapid growing verticals with one hour transcription times and consistent performance standards that meet or beat client quotas. Touchstone is a high quality and cost effective transcription solution.

Touchstone provides several reporting tools as well which include:

  • Hourly Projections
  • Weekly Projections
  • Monthly Projections
  • Manning Matrix
  • Resource Utilization

Touchstone currently provides transcription services 15 hours per day which can be extended to 24 hours if required.

We have the honor of working with the company that has been recognized as the “Best Call Management Company” in their industry.

Appointments

We have a specialized division trained for appointment setting and survey programs. Many clients have put their confidence in Touchstone Communications to set up appointments for them.

We also conduct and send out survey requests for various clients servicing in fields such as medical, entertainment, telecom etc.

Data Cleansing

We ensure a hassle free outsourcing experience for our clients by outsourcing data cleansing solutions that allow you to avail cost effective and high quality services.

Touchstone Communications is servicing a range of international clientele and is successfully executing several data management projects.

Inbound Services

Touchstone is a premier provider of high quality inbound customer services, sales solutions, 24/7/365 inbound, outbound and multi-channel support. Skill-based routing enables each customer to be satisfied on the first call. Training, management and accountability are combined to provide repeatable, predictable and scalable processes to our clients’ operations. Our sole purpose is to support you to meet our commitments to you and exceed your expectations.

Touchstone runs several inbound programs including mortgage, customer services, technical support & satellite sales inbound services. We are currently providing answering services to small businesses in the U.S.

Inbound Strategy

We set service level and response time objectives and consistently reassess how successfully we meet them. At Touchstone, we follow inbound metrics that are most critical in gauging and securing customer satisfaction, loyalty, and contact center effectiveness.

We track our first call resolution to increase our customer and client satisfaction. We also monitor our response time objectives to make sure we are effectively managing our resources to better suit you.