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About Us

Our Core Values

We at Touchstone conduct our business based on a set of core values we have and are practicing since our inception. We believe in providing the best quality service to our clients and our employees. These core values have been the cornerstone of our success.

  • We listen to our clients, customers, and each other with not only our ears but our eyes and heart.
  • We strive to create quality you can “see, hear, and actually feel” in everything we do.
  • We make decisions that affect our clients, customers, and each other only after we have all the facts.
  • We work very hard to exceed the expectations of our clients, customers, and each other, and reward those that excel.
  • We take pride in our work and our company in all we do by giving more than expected every day.
  • We believe that trust is earned by conducting our business with integrity which starts by being honest with ourselves, our fellow employees, and our clients and vendors.
  • We respect each other and recognize and reward excellent performance in all of our actions.
  • We have a passion to do things right the first time every time.
  • We believe that following up is a key to success – catching people doing things right is the ultimate result.
  • We believe that “people remain our finest investment today” every day.

Mission Statement

As a premium quality service provider, our mission is to offer services that suit our clients’ needs and expectations. To constantly excel at creating tangible value for our clients, by anticipating their needs and by providing superior insight into the improvement of their business performance.

We believe that trust is earned by conducting our business with integrity which starts by being honest with ourselves, our fellow employees, and our clients and vendors. We have a passion to do things right the first time every time. We believe that “people remain our finest investment today” every day.

Our Vision

To be a market leader in providing outstanding quality customer service for all our new and existing clients.

Team Members

Tom

Tom Slone

Chairman & Chief Executive Officer

Tom has been the force behind the company’s success. Tom Slone has a record of leading unprecedented organizational growth. During his thirty years at Associates First Capital, Tom led the largest and most profitable division of the company which grew to more than $100 billion in managed assets.

Tom uses his vast experience and in depth knowledge to run Touchstone Communications and to provide the best service to help the success of his clients.

Shujaat

Shujaat Hussain

Chief Communication officer

Shujaat joined the company in 2005 as a CSR. Shujaat has been in call centre industry for the past 11 years. He started his career in call centre industry in 2003 and promoted as a team lead in the same year he joined the company. Shujaat was then promoted to a Manager MIS and DB in 2009. Shujaat excelled in his role and was promoted as Director Business Intelligence in 2012.

Madiha

Syeda Madiha Raza

Director Business Development and Acquisitions

Madiha joined Touchstone Communications at a very young age in 2003. She was hired as a Sales Representative and later moved to the Quality Assurance Department in 2005. She was selected as a Team Lead for Operations which allowed her to grow within the company. She managed many programs and her hard work and skills resulted in promotions to Senior Team Lead, Project Manager and Senior Project Manager. After a year of being a Senior Manager, she was promoted to Director in 2013.