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Doing-It-Right

Touchstone Communications is a Market Leader in Contact Center Services known for Its Quality of Service, Flexibility and Results

Products & Services

Customer Services

We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior inbound call center and answering services. Touchstone Communications works with companies ranging from small businesses to Fortune 500 companies creating successful partnerships and marketing formulas that yield results. As a company we work diligently to support your marketing needs. As our client, you are our number one priority.

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Transcriptions

Transcriptions is one of our most rapid growing verticals with one hour transcription times and consistent performance standards that meet or beat client quotas. Touchstone is a high quality and cost effective transcription solution. Touchstone provides several reporting tools as well which include:

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Direct Sales

We have one of the best sales training programs which enables our team of sales professionals to generate quality leads for our clients. Our statement that “we generate loans, not leads” has been proven for 12 years. Within our Direct Sales Division we successfully board and run many different types of programs, providing topnotch quality leads to large and small national companies in the home security and cable tv channels business. Our goal has been and always will be to produce quality leads for our clients which is why all our sales teams are thoroughly trained.

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Mortgage lead Generation

Touchstone Communications has been providing outbound, high quality, pre-qualified mortgage leads that turn into funded loans to its clients since it was founded in 2003. Touchstone was founded by industry leading mortgage professionals who in their careers have generated more than $100 billion in residential real estate loans. We offer high quality live transfers, exclusive lead programs serving national lenders with client-dedicated teams.

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Appointments

We have a specialized division trained for appointment setting and survey programs. Many clients have put their confidence in Touchstone Communications to set up appointments for them. We also conduct and send out survey requests for various clients servicing in fields such as medical, entertainment, telecom etc.

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Data Cleansing

We ensure a hassle free outsourcing experience for our clients by outsourcing data cleansing solutions that allow you to avail cost effective and high quality services. Touchstone Communications is servicing a range of international clientele and is successfully executing several data management projects.

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Inbound Services

Touchstone is a premier provider of high quality inbound customer services, sales solutions, 24/7/365 inbound, outbound and multi-channel support. Skill-based routing enables each customer to be satisfied on the first call. Training, management and accountability are combined to provide repeatable, predictable and scalable processes to our clients’ operations. Our sole purpose is to support you to meet our commitments to you and exceed your expectations. Touchstone runs several inbound programs including mortgage, customer services, technical support & satellite sales inbound services. We are currently providing answering services to small businesses in the U.S.

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Inbound Strategy

We set service level and response time objectives and consistently reassess how successfully we meet them. At Touchstone, we follow inbound metrics that are most critical in gauging and securing customer satisfaction, loyalty, and contact center effectiveness. We track our first call resolution to increase our customer and client satisfaction. We also monitor our response time objectives to make sure we are effectively managing our resources to better suit you.

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What they say about Us

“I have worked with Touchstone for over 4 years and their ability to generate leads in different verticals is excellent. Their management is easy to work with, transparent, honest and very innovative. I like their approach which ensures goals are met.”

Ron Beri: CEO - Sure Touch Leads

“Touchstone has been a trusted partner for eight years. I’ve worked with them while at multiple companies and their service has always been excellent .”

Jessica Manna:

“Working with Touchstone Communications has been a Class A experience. In a world of offshore BPO and outsourced contact center service providers they are the best I have worked with.”

Allan Brandvein: President - Advisory LLC

Touchstone is an AMAZING group of people who have never failed to step up to help us when we need it the most. Thanks to you Touchstone!!

Chip King:

CEO's Note

Tom

“In Touchstone’s 12 year history we have not lost a client from producing bad quality service. Our center’s total focus is ‘how can we help our clients generate business at a manageable cost.’ Our teams are client centered, meaning they become an extension of the client very quickly. This coupled with our low attrition (less than 5%), our high attendance (97% a day), and our management team’s average tenure of 10+ years means quality in everything we do.”

Tom Slone – Chairman & CEO