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Touchstone Communications is a Market Leader in Contact Center Services

Known for Its Quality of Service, Flexibility and Results

Products and Services

Customer Services

We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior inbound call center and answering services.

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Direct Sales

We have one of the best sales training programs which enables our team of sales professionals to generate quality leads for our clients.

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Mortgage Leads

Touchstone Communications has been providing outbound, high quality, pre-qualified mortgage leads that turn into funded loans to its clients …

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We have a specialized division trained for appointment setting and survey programs. Many clients have put their confidence in Touchstone ….

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Data Cleansing

We ensure a hassle free outsourcing experience for our clients by outsourcing data cleansing solutions that allow you to avail cost effective and high quality services.

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Transcriptions is one of our most rapid growing verticals with one hour transcription times and consistent performance standards that meet or beat client quotas.

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Inbound Services

Touchstone is a premier provider of high quality inbound customer services, sales solutions, 24/7/365 inbound, outbound and multi-channel support.

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Inbound Strategy

We set service level and response time objectives and consistently reassess how successfully we meet them. At Touchstone, we follow inbound metrics …

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What they said about us

“I have worked with Touchstone for over 4 years and their ability to generate leads in different verticals is excellent. Their management is easy to work with, transparent, honest and very innovative. I like their approach which ensures goals are met.”
Ron Beri
CEO - Sure Touch Leads
“Touchstone has been a trusted partner for eight years. I’ve worked with them while at multiple companies and their service has always been excellent .”
Jessica Manna
“Working with Touchstone Communications has been a Class A experience. In a world of offshore BPO and outsourced contact center service providers they are the best I have worked with.”
Allan Brandvein
President - Advisory LLC

CEO’s Note

“In Touchstone’s 12 year history we have not lost a client from producing bad quality service. Our center’s total focus is ‘how can we help our clients generate business at a manageable cost.’ Our teams are client centered, meaning they become an extension of the client very quickly. This coupled with our low attrition (less than 5%), our high attendance (97% a day), and our management team’s average tenure of 10+ years means quality in everything we do.”

Tom Slone
Chairman & CEO